Terms Of Use

Welcome to heyauto.com (“HeyAuto”). These terms and conditions, privacy policies and cookie policies set out the terms by which HeyAuto offers access of its site, services, and tools (“Services”) to vehicle shoppers, buyers, and dealers (“Users”). Users of HeyAuto agree to comply with the following policies and terms when accessing or using its Services.

HeyAuto is provided by HeyAuto, 1215 1 St SW Suite 200, Calgary, AB T2R 0V3

HeyAuto Account

An account is required to access certain portions of HeyAuto’s Services. An account requires an email address and password. The email address provided by the User will be their own email address. The User is solely responsible for maintaining the confidentiality of their password, as well as for all activity that occurs on their account. The User is responsible for protecting their password, and crafting the password such that it is difficult for others to guess. Should a User believe their security is compromised, they should contact HeyAuto immediately.

Using The Services

By using HeyAuto, the User agrees to not partake in the following:

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    Violate any laws;
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    Be false or misleading;
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    Infringe any third-party right;
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    Distribute or contain spam, chain letters, or pyramid schemes;
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    Distribute viruses or any other technologies that may harm HeyAuto or the interests or property of HeyAuto Users;
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    Impose an unreasonable load on HeyAuto infrastructure;
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    Interfere with the proper working of HeyAuto;
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    Copy, modify, or distribute any other person's content;
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    Use any robot, spider, scraper or other automated means to access HeyAuto and collect content for any purpose without HeyAuto’s express written permission;
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    Collect information about others, including email addresses, without their consent;
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    Bypass measures used to prevent or restrict access to HeyAuto.

Abusing HeyAuto Services

Please contact HeyAuto should a problem arise regarding a User’s infringement of these terms of service or privacy policies. HeyAuto reserves the right to limit or terminate its Services, remove content, and take technical or legal action if it believes that a User is causing problems or is in violation of HeyAuto terms or policies. HeyAuto does not accept any liability for monitoring HeyAuto or for unauthorized or unlawful content on HeyAuto or use of HeyAuto by Users.

Fees and Services

HeyAuto Services are free for shopper and buyer Users. Dealer Users will be required to pay fees for certain features. All charges will be able to be reviewed and accepted by the User. Changes to fee structure will be communicated with Users by HeyAuto. Fees may be temporarily changed for promotional purposes or the release of a new feature, these changes take effect upon announcement. Fees are non-refundable, Users are responsible for ensuring payment is received in full. If a User does not pay due fees, or their payment method defaults, HeyAuto may collect fees owed using other collection methods.

Canadian taxes associated with HeyAuto’s Services will be collected when applicable. Users agree to provide accurate address information necessary for HeyAuto to comply with its obligations under applicable law. To the extent that such information is not provided, HeyAuto will in its discretion determine and collect appropriate taxes.

While HeyAuto is available across platforms, Services may vary according to the specific device being used.


HeyAuto Services contain content provided by HeyAuto and Users. By using HeyAuto, Users agree not to copy, modify, resell or distribute the Services, our copyrights or trademarks. Upon granting HeyAuto access to User content, the User is granting non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright, publicity, and database rights to that content. If a User feels their rights have been violated, please contact HeyAuto to resolve the matter. HeyAuto reserves the right to remove content should there be grounds to suspect the violation of these terms or the rights of any other party.

Reporting Intellectual Property Infringements

HeyAuto Users agree to not post content that infringes on the rights of third parties. This includes, but is not limited to, content that infringes on intellectual property rights such as copyright and trademark. Do not post content that contains any reference to or likeness of any identifiable third parties, unless consent has been obtained from each such individual as may be required. HeyAuto reserves the right to remove content where there is grounds to suspect the violation of these terms, policies or of any party's rights. Should an intellectual property rights owner feel their rights have been infringed upon, they should contact HeyAuto to resolve the matter.

Disclaimers and limitations of liability

HeyAuto Services are provided “as is” and “as available”. Users agree not to hold HeyAuto responsible for the actions of other Users. Additionally, Users agree not to hold HeyAuto accountable for the actions of third parties, including payment processing and any loss, claim, or damages arising in connection with the party’s Services. By using HeyAuto’s Services, Users agree that they understand they are bound by the terms and conditions of any third party payment processor, in addition to those of HeyAuto. HeyAuto does not guarantee the accuracy, completeness, efficacy or timeliness of any postings or User communications or the quality, safety, or legality of what is offered. However, should a User have an issue with another User, HeyAuto should be contacted so as to ensure the safety and quality of the Services offered. HeyAuto functionality is subject to delays beyond our control, including without limitation, delays or latency due to your physical location or your wireless data service provider’s network. HeyAuto is not liable for any loss, whether of money (including profit), goodwill, or reputation, or any special, indirect, or consequential damages arising out the use of HeyAuto’s Services, even if the possibility of any such damages are advised or reasonably foreseeable. Automotive Sales are governed differently province to province, although we try our best to notify all of our dealers of any compliance concerns, the dealership is responsible to insure that their vehicles and dealership is properly displayed on our platform to meet regional compliance.


The User will indemnify and hold HeyAuto and its affiliates and their respective officers, directors, agents and employees (each “indemnified parties”) innocuous from any claim made by any third party, together with any amounts payable to the third party whether in settlement or as may otherwise be awarded, and reasonable legal costs incurred by any of the Indemnified Parties, arising from or relating to your use of the Services, any alleged violation by you of the applicable terms, and any alleged violation by you of any applicable law or regulation.

Personal Information

By using HeyAuto Services, Users agree to the collection, transfer, storage and use of personal information by HeyAuto (the "data controller") on its servers.


Users may be asked to leave a review after interacting with other Users. The submitted review, User name, profile photo (if available), will be made public. User reviews should be left in good faith, ensuring that both Users are depicting the interaction fairly. When leaving a review on another User’s account, the review should:

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    Be truthful to what happened between the Users
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    Not be left in an attempt to harass or abuse another User
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    Not be in left in an attempt to manipulate or mislead other Users

HeyAuto reserves the right to remove reviews which violate our policies or guidelines. For more information please read our User Review Policy.


These terms and the other policies posted on the Services constitute the entire agreement between HeyAuto and its Users, superseding any prior agreements. This agreement is governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. HeyAuto and its Users both submit to the jurisdiction of the courts of the Province of Alberta. This will not affect your statutory rights if you are a consumer and applicable consumer law requires application of another law for certain topics. If HeyAuto does not enforce any particular provision, it is not waiving its right to do so later. If a court strikes down any of these terms, the remaining terms will survive. HeyAuto may automatically assign this agreement in its sole discretion in accordance with the notice provision below (assignment to an affiliate will not require notice). Except for notices relating to illegal or infringing content, your notices to us must be sent by registered mail to:

Our Address

HeyAuto will send notices to Users via the email address provided, or by registered mail. Notices sent by registered mail will be deemed received five days following the date of mailing. HeyAuto may update this agreement at any time, with updates taking effect when Users next use the site or after 30 days, whichever is sooner. No other amendment to this agreement will be effective unless made in writing, signed by users and by HeyAuto. Send questions, comments or complaints to HeyAuto.